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POLICIES

Versandrichtlinien

SHIPMENT POLICY

The work is being processed through a print on demand partner, White Wall Media GmbH. 

Shipping will take around 7 days within Germany and 10 days within the EU. 

Shipping costs are included in the total price for shipment within Germany but may vary for other EU countries and bigger sizes. 

Rückgaberecht

RETURN POLICY

The art works for sale on this website might appear different in different lighting and interior environments. The brightness and saturation levels of each piece are professionally calibrated by the artist and it is within the artist's right as the creator of the work to define its brightness and saturation levels.

Artworks with limited edition, custom framing and sizing as well as unframed prints are excluded from the right to cancellation and return, as they are custom-produced to your individual specifications.

Custom products are excluded from the right to cancel according to Section 312, Paragraph 2, No. 1 of the German civil code (§ 312 g Abs. 2 Nr. 1 BGB).

You can however cancel the order within a timeframe of 24h after placing the order by contacting us via email. 

If there is damage to the product that happened during manufacturing or transportation you have the right to get a replacement. 

Damage that occurs during the installation/mounting process of the piece by the customer is not eligible for refund. 

Zahlungsmethoden

PAYMENT OPTIONS

Credit and Debit Card
PayPal

Klarna

PRIVACY AND DATA PROTECTION

Storage of access data in server log files


You can visit our websites without providing any personal information. We only store access data in so-called server log files, such as e.g. the name of the requested file, date and time of retrieval, amount of data transferred and the requesting provider. This data is evaluated exclusively to ensure trouble-free operation of the site and to improve our offer and does not allow us to draw any conclusions about your person.

Data collection and use for contract processing and when opening a customer account


We collect personal data if you voluntarily provide it to us as part of your order, when contacting us (e.g. via contact form or e-mail) or when opening a customer account. Which data is collected can be seen from the respective input forms. We use the data provided by you for contract processing and processing of your inquiries. After completion of the contract or deletion of your customer account, your data will be blocked for further use and deleted after expiry of the tax and commercial retention periods, unless you have expressly consented to further use of your data or we have opted for a further use of your data. We reserve the right to use data that is permitted by law and about which we inform you below. The deletion of your customer account is possible at any time and can be done either by sending a message to the contact option described below or via a function provided for this purpose in the customer account.

 

Data transfer for the fulfillment of the contract


For the fulfillment of the contract, we pass on your data to the shipping company commissioned with the delivery, in that this is necessary for the delivery of ordered goods. Depending on which payment service provider you select in the ordering process, we pass on the payment data collected for this purpose to the credit institution commissioned with the payment and, if applicable, payment service providers commissioned by us or to the selected payment service provider for the processing of payments. In some cases, the selected payment service providers also collect this data themselves if you create an account there. In this case, you must log in to the payment service provider with your access data during the ordering process. In this respect, the data protection declaration of the respective payment service provider applies.

 

Data use when registering for the e-mail newsletter


If you subscribe to our newsletter, we use the data required for this or separately provided by you to regularly send you our e-mail newsletter in accordance with your consent. You can unsubscribe from the newsletter at any time and can be done either by sending a message to the contact option described below or via a link provided for this purpose in the newsletter.

Use of Google (Universal) Analytics for web analysis


This website uses Google (Universal) Analytics, a web analysis service provided by Google Inc. (www.google.de). Google (Universal) Analytics uses methods that enable an analysis of your use of the website, such as so-called "cookies", text files that are stored on your computer. The information generated about your use of this website is usually transmitted to a Google server in the USA and stored there. By activating IP anonymization on this website, the IP address is shortened before transmission within the member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. The anonymised IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.

You can prevent google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google, by downloading and installing the browser plug-in available under the following link : http://tools.google.com/dlpage/gaoptout?hl=de

In addition or as an alternative to the browser add-on, you can prevent tracking by Google Analytics on our pages by clicking on this link:

Google Analytics (Javascript).

 

Deleting your cookies, you must click the link again.


You have a right to free information about the data stored by us about your person and, if necessary, a right to correction, blocking or deletion of this data. If you have any questions about the collection, processing or use of your personal data, information, correction, blocking or deletion of data as well as revocation of granted consent or objection to a specific use of data, please contact us directly via the contact details in our imprint.

Privacy data potection

CERTIFICATE OF AUTHENTICITY

The customer will be provided with a printed certificate of authenticity which will be sent separately by mail.

This certificate states the name of the piece, the exact number within the limited edition and is dated and signed by the artist. 

Certificat

COPYRIGHT

By buying a photographic print, you are only acquiring material ownership of the print. No other rights are granted or implied. Any reproduction (copying), dissemination, leasing, public exhibition or other analogue or digital use is not permitted unless authorised by law or the artist.

However, you can resell the print.

IMPRESSUM

Verantwortlich für den Inhalt gemäß § 5 TMG:

 

Konstantin Pape

Boxhagener Str. 54

10245 Berlin

+491774256997

konstantin@papeframes.com

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